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Why IT People Don’t Fix Persistent Problems...It’s Not What You Think

10 mins read
written by
Dhoof Mohamed

Do you feel like a broken record (assuming you are old enough to remember records), when you tell your IT team about some problems? You tell them multiple times about issues such as problems connecting remotely or that your internet connection is often slow. And they say “I am looking into it” but nothing ever seems to happen. Why can’t they get it to work?

You may think that your IT person is either lazy or overwhelmed. When I was working as a CFO, I know that I often felt the same way. However I have learned that neither of those reasons are why most IT people do not solve these persistent problems. The most common reason is that they do not have the specific knowledge to put together a solution.

For example, while your IT person may be very good at solving PC problems, they may not be very knowledgeable about networks. So when you have a persistent problem with your network, they are at a loss as to how to solve the big problem.

So if you are not getting real solutions from your IT people for some of your persistent IT problems, it may be time to look for outside assistance. It can be just to find an expert to help with that particular problem or as a more complete solution to your IT needs. Of course, Skyriver IT would be happy to help you assess any current issues and present you with frustration-free solutions.

About Skyriver IT
Skyriver IT delivers frustration-free IT for small and midsize businesses with Managed IT and Outsourced CIO Services. If you would like to discuss how we can help make your IT frustration free, please contact us.

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