About Us
Skyriver IT was created to help entrepreneurs stay focused on their business without the distraction of IT issues. Get to know us:
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Our Story
Siyamak Khorrami, our Founder and Rudy Michelon, our CEO received advice they could not trust and poor service levels as power users of IT services. They wanted a better user experience. SkyriverIT leverages technology to provide you with a reliable and efficient IT infrastructure that aligns with your business goals.
Core Values
Truthfulness
We call it like we see it and we communicate in a jargon-free way. We approach things with honesty and integrity. Whether it is setting up business goals, or setting up a server, we are clear on what we are trying to accomplish and what we need to do to accomplish that goal.
Compassion
We care about our clients, our colleagues and our community. We take ownership for client outcomes, both on the technical side and how clients experience the interaction. Our colleagues feel supported by the team and we strive for a good work-life balance.
Professional Patience
We understand it is stressful to be without your computers working properly. We provide clear and appropriate communication with clients and colleagues. If someone is not an IT expert, we use non-technical terms, analogies, and stories to clarify issues and make IT options accessible.
Collaboration
We work together with clients and colleagues to develop superior outcomes. We recognize we are not always the expert, so we leverage each other’s knowledge to get the best results possible.
Continuous Improvement
IT is ever changing, as is our business. We regularly look for better ways of doing things. We look internally to improve our thoughts, skills and behaviors.
Client Bill of Rights
To explain to existing and potential clients what they should expect from Skyriver IT, we created a Client Bill of Rights:
- 1.
You Have the Right to Reach a Live Technician When You Need It.
Technical problems don’t always happen during normal business hours. So, we provide 24×7 access to a live technician in order to resolve your problem when you need it resolved. - 2.
You Have the Right to Get Your Issue Resolved With Just One Call.
You have better things to do than remember to follow-up on technical issues you contact us about. And, we care enough about you to not just hope that your problem will go away if we ignore it. So, we track all issues that you submit and make sure they get resolved without any need for you to follow up. - 3.
You Have the Right to Clear, Jargon-Free Communication
We recognize that most of our clients are not IT experts. So, we communicate with you using non-technical terms and make sure you clearly understand our explanations. Similarly, we do not expect you to know the correct technical terms when you are looking for an IT solution. We take the time to understand your needs and find appropriate solutions.
Our Team
Siyamak Khorrami
Chairman & Founder
Since founding Skyriver IT in 2011, Siyamak has pursued his vision of delivering Frustration-Free IT Services.
Rudy Michelon
Chief Executive Officer
With three decades of experience in finance, operations and management, Rudy understands the importance of maintaining strong customer relationships.
Brett Cattell
Chief Information Officer
As the Chief Information Officer (CIO) for Skyriver IT, Brett Cattell leverages his 20 years of experience in corporate technology and complex networks for Skyriver IT and its clients.
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Recent Blog Posts
Navigating the Aftermath of the Microsoft Outage
July 25, 2024
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3 Minute
The recent Microsoft outage, precipitated by a faulty CrowdStrike update, had a profound impact on individuals and businesses globally. This issue originated from a logic error induced by an update to the CrowdStrike Falcon sensor configuration file.
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Building Success: How Skyriver IT Empowers Businesses with Technology
July 23, 2024
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3 Minute
The digital revolution is transforming every industry, and both construction and financial services are at the forefront of this exciting change. From cloud-based banking platforms to Building Information Modeling (BIM) software, technology is streamlining processes, enhancing security, and creating new opportunities for success.
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The Significance of Cybersecurity Training for Hybrid Workforces
July 5, 2024
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3 Minute
With employees operating both in-office and remotely, businesses must implement robust measures to safeguard their data and systems. Cybersecurity training equips employees with the knowledge to protect both their company's and their personal information.
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