About Us
Skyriver IT was created to help entrepreneurs stay focused on their business without the distraction of IT issues. Get to know us:
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Our Story
Siyamak Khorrami, our Founder and Rudy Michelon, our CEO received advice they could not trust and poor service levels as power users of IT services. They wanted a better user experience. SkyriverIT leverages technology to provide you with a reliable and efficient IT infrastructure that aligns with your business goals.
Core Values
Truthfulness
We call it like we see it and we communicate in a jargon-free way. We approach things with honesty and integrity. Whether it is setting up business goals, or setting up a server, we are clear on what we are trying to accomplish and what we need to do to accomplish that goal.
Compassion
We care about our clients, our colleagues and our community. We take ownership for client outcomes, both on the technical side and how clients experience the interaction. Our colleagues feel supported by the team and we strive for a good work-life balance.
Professional Patience
We understand it is stressful to be without your computers working properly. We provide clear and appropriate communication with clients and colleagues. If someone is not an IT expert, we use non-technical terms, analogies, and stories to clarify issues and make IT options accessible.
Collaboration
We work together with clients and colleagues to develop superior outcomes. We recognize we are not always the expert, so we leverage each other’s knowledge to get the best results possible.
Continuous Improvement
IT is ever changing, as is our business. We regularly look for better ways of doing things. We look internally to improve our thoughts, skills and behaviors.
Client Bill of Rights
To explain to existing and potential clients what they should expect from Skyriver IT, we created a Client Bill of Rights:
- 1.
You Have the Right to Reach a Live Technician When You Need It.
Technical problems don’t always happen during normal business hours. So, we provide 24×7 access to a live technician in order to resolve your problem when you need it resolved. - 2.
You Have the Right to Get Your Issue Resolved With Just One Call.
You have better things to do than remember to follow-up on technical issues you contact us about. And, we care enough about you to not just hope that your problem will go away if we ignore it. So, we track all issues that you submit and make sure they get resolved without any need for you to follow up. - 3.
You Have the Right to Clear, Jargon-Free Communication
We recognize that most of our clients are not IT experts. So, we communicate with you using non-technical terms and make sure you clearly understand our explanations. Similarly, we do not expect you to know the correct technical terms when you are looking for an IT solution. We take the time to understand your needs and find appropriate solutions.
Our Team
Siyamak Khorrami
Chairman & Founder
Since founding Skyriver IT in 2011, Siyamak has pursued his vision of delivering Frustration-Free IT Services.
Rudy Michelon
Chief Executive Officer
With three decades of experience in finance, operations and management, Rudy understands the importance of maintaining strong customer relationships.
Marcus Bauer
Chief Information Officer
As an IT expert with 20+ years of global experience, Marcus excels in leading tech startups and MSPs. With expertise in enterprise architecture, IT consulting, security, and GRC, he drives innovation and mission-critical solutions.
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Recent Blog Posts
The Hidden Costs of Reactive IT: Why a Proactive Approach Is Worth the Investment
March 27, 2025
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3 minute
In this blog, we'll help you understand how reactive IT affects your business. We’ll also explain the power of proactive IT and how it helps build a resilient, future-ready business.
331 Apps and Over 60 Million Downloads Later – The Google Play Store Under Threat
March 20, 2025
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3 minute
Bitdefender’s security researchers uncovered a large-scale ad fraud campaign, later named Vapor, involving 331 infected apps with over 60 million downloads. These apps were cleverly disguised as harmless, everyday tools—such as utility, lifestyle, QR scanner, and fitness apps.
Top 4 Challenges to Achieving Cyber Resilience and How to Overcome Them
March 12, 2025
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3 minute
Jump In! It's no longer just about preventing cyberattacks but also how you prepare your business to respond to and recover from potential cyber incidents when they do occur.
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