Managed IT Services
Tired of your technology not working?
Our Managed IT Services team is available 24/7/365
Our Managed IT Services team is available 24/7/365
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About Managed IT Services
Skyriver IT offers a comprehensive set of managed IT services that provides a higher degree of service, including a 24x7 help desk, remote management, and onsite technical support.
Our approach to supporting our clients' networks results in increased productivity which ultimately results in increased profitability.
This proven process starts with a best practice assessment of your IT environment. This assessment compares your current IT infrastructure to industry-standard best practices to ensure a stable and secure environment. We then provide a combination of our Managed Services to monitor and manage your network to support employees proactively. This approach ensures that your team is never left without access to the critical systems they depend on, allowing them to focus on your core business.
Our approach to supporting our clients' networks results in increased productivity which ultimately results in increased profitability.
This proven process starts with a best practice assessment of your IT environment. This assessment compares your current IT infrastructure to industry-standard best practices to ensure a stable and secure environment. We then provide a combination of our Managed Services to monitor and manage your network to support employees proactively. This approach ensures that your team is never left without access to the critical systems they depend on, allowing them to focus on your core business.
Why Work with Skyriver IT
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monitoring & management
Proactive monitoring of servers & workstations:
- Remote monitoring of network performance, uptime, connectivity, configurations, netflow, storage and your remote workforce
- Early-warning detection to prevent downtime or outages
- Proactive alerting and troubleshooting before problems impact the organization
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Live 24x7 Help Desk
- Rely on quality IT help desk services 24 hours a day, 7 days a week, 365 days a year - including weekends and all holidays.
- Get ahold of a technician in 30 seconds.
- Never explain your technology problem twice.
On-Site Support
- Reoccurring on-site visits to proactively monitor your IT environment.
- Field engineers standing by, ready to join your team on-site to provide hands-on end-user support.
- Network and connectivity issues.
CIO Services
- A dedicated vCIO (Chief Information Officer) to your account provides a process built to help you succeed.
- Annual IT budgets.
- A documented plan that reflects your business goals.
- 3 year IT strategy roadmap that includes Strategic Planning on technology-related issues such as software solutions, internet providers, expansion plans, etc.
- Quarterly business meetings.
Managed IT Services Offered
Phone Systems Support
- A dedicated vCIO (Chief Information Officer) to your account provides a process built to help you succeed.
- Annual IT budgets.
- A documented plan that reflects your business goals.
- 3 year IT strategy roadmap that includes Strategic Planning on technology-related issues such as software solutions, internet providers, expansion plans, etc.
- Quarterly business meetings.
Structured Cabling Installations
- Design, service, installation and maintenance of telecommunication wiring, computer network cabling, fiber optic cabling and Cable TV/Satellite cabling.
- Cutover service assistance to new or existing phone systems.
- Improve productivity, reduce costs and increase flexibility with a properly implemented cabling solution.
Management of Virtual and Cloud Environments
- We work with and support multiple cloud providers for file sharing, emails, and application hosting.
- Virtual desktop infrastructure (VDI) and virtual applications
Networking Assistance
- Design and set up networks for upgrades or new infrastructure buildouts.
- Single office environment
- Connectivity across multiple offices around the globe
- Switches, Routers and firewalls
- Apply appropriate technologies, to meet reliability, security, and sizing needs of each client.
Storage, Servers, and Virtualization Options
- Build virtualized environments on various platforms with multiple hosts using a high availability setup.
- Migrate client servers from physical servers to virtual platforms, such as VMware and Hyper-V.
- Set up storage area network leveraging tiered storage using various transport technologies.
Backup and Disaster Recovery Services
- Help clients understand their needs for backups and disaster recovery.
- Design solutions based on client’s internal needs, any regulatory requirements, and best practices.
- Match technologies to the client’s environment.-Deliver onsite and offsite solutions.
Incident Response Management
- Response to outages and other urgent issues.
- Root cause analysis and outage investigations.
Physical and Cloud Email Migration Assistance
- Email migration from physical to cloud providers, including Intermedia, Office 365, Gmail and others.
- Strong documentation and processes for a smooth transition for end users.
Customized Security Solutions
- Data encryption using multiple platforms
- Dual factor authentication
- Mobile device management
- Security consulting
- Content filtering
- Intrusion detection and prevention systems
- End-user education
- Physical security products such as video surveillance, access control and alarm systems.
Wi-Fi Setup Assistance
- Build corporate and guest Wi-Fi networks using multiple vendors and solution providers.
- Segregate networks to improve security.
- Heat maps and wireless coverage assessments to determine where equipment should be placed.
Technology Upgrade Assistance
- Migrate servers to virtualized environment
- End-user technology workspace upgrades
Business Friendly IT Guidance
- Jargon-free IT recommendations that take business priorities into account.
- Clear differentiation of cost and benefit of possible solutions.
- CIO view of business processes and areas for increasing productivity.
Remote Connectivity Support
- We work with multiple technologies such as VPNs, remote desktops and virtualized applications, to help remote users get connected to the office.
- Empower employees to remotely accomplish what needs to get done.
Audit Readiness and Audit Response
- We help our clients prepare for technology audits for customers or regulating bodies.
- Post audit remediation assistance.
Testimonials
We are a newer client to Skyriver IT, about 2 months into the relationship. They have met or exceeded every expectation set. Every person that we've worked with has been friendly and professional. The experience has been absolutely wonderful!
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President
Financial Services
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I continue to be impressed with Skyriver IT! They are very responsive to calls and open tickets. We recently had a computer with a backlight issue so we thought it was unsalvageable. Our specialist, Nick was able to identify the issue and looked up our warranty to see that we still had 2 months remaining. They shipped the computer and it was repaired and returned within a week. This saved us so much time and money and we are very grateful for the support.
,
Manager
Professional Services
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