One of the big challenges with IT that I see time and again is the definition of roles and responsibilities. This is particularly obvious with user education. In order to enable users’ productivity, they need to be educated about how your company’s IT infrastructure works as well as specific software packages they need to do their job.
While some things are best taught by a user’s manager, other things should be taught by the IT team. The important thing is for company leaders to sit down with managers and the IT team to figure out who should be covering the different areas for users. This is particularly valuable for new users.
Some of the topics that should be covered include:
- Accessing shared files
- Security protocols
- Remote access
- Software training
The important takeaway is to be sure that the roles and responsibilities for user training are clearly defined. This ensures that users are properly trained and can be as productive as possible.
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