Why is a service business not concerned about service? The primary reason is that most IT professionals have never been trained to really care about customer service. IT professionals can be condescending and resort to using technical jargon if they don't really want to explain something to you. However, since they have a specialized skill set that is in demand, they have never had to focus on good customer service to be successful. People have even come to expect poor communication and a "we know better than you" attitude from IT professionals.
But you don't have to work with a company like that. You want to find someone who will manage your IT and eliminate potential frustration. When you get references for a potential provider, be sure to ask a few specific questions:
- What is their typical response time to an issue?
- Do you ever have to follow up to make sure an issue is resolved?
- Can they regularly communicate in a jargon-free way?
Have you experienced poor customer service and frustration with an IT Services company? Unfortunately, you are not alone. The sad truth is that most IT consulting companies don't know how to deliver good customer service. Yes, they will take care of most of your IT needs... just be ready for lots of frustration along the way.
At Skyriver IT, we focus on making your IT experience frustration-free. We measure our IT professionals on how satisfied their customers are each quarter. In addition, we extensively train our technicians on customer service. While it is not something that comes naturally to most IT professionals, they do learn it when they believe it is important to their success. Whoever you choose as your IT services company, make sure they will make your life easier.
The Skyriver IT Guarantee
Skyriver IT is so confident that you will be delighted with our frustration-free IT Services, we guarantee your satisfaction. If after 3 months of working with Skyriver IT, you are not absolutely delighted with the service, we will help you find a new IT services company and pay for your first month of service.
If you would like to discuss how we can help make your IT frustration free, please contact us.