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The Real Benefits of Documenting IT Policies and Procedures

10 mins read
written by
Dhoof Mohamed

Not many people get excited about documenting policies and procedures, including me. However, it is easy to get excited about the benefits. When done properly, policies and procedures improve efficiencies and reduce business risks.

Here are a few examples:

  • Network security procedures - defining the regular procedures (e.g. monthly) that the IT team undertakes to keep the network secure. This can include anti-virus updates, software updates, and operating system patches. These procedures dramatically reduce the chance of a successful attack on your network.
  • Data security policies - develop data security policies and educate users to improve compliance. This can include things like not emailing data to or from your personal email address and not storing data on a personal Dropbox account. When implemented, data security policies greatly reduce the risk of your business data falling into the wrong hands.
  • Smartphone data ownership policies - when companies pay the monthly fee for employee’s personal cell phones, which employees then use for business, it can create a gray area as to who owns the data. By developing clear policies from the start, you can significantly reduce the chance of conflict when an employee leaves the company

Many IT teams have very little experience in developing, documenting and implementing policies and procedures. To develop better IT policies and procedures, it can be beneficial for your IT team to work with an outside consultant or someone on the operations side of your business that can guide them on the right way to create policies and procedures.

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