There are a lot of things you need to spend time on when running a life sciences company: developing the right product, raising money, protecting IP, putting together the right scientific team, and so much more. IT infrastructure does not need to be one of those things. Of course, you need good IT infrastructure to support your company. You just need to find an IT team that can provide the proper support, so you can remain focused on the other parts of growing the company.
Choose IT People Who Truly Caring About Users
Far too many IT people care more about technology than end users. Having researched the industry and talked to many companies about their pain around IT, I think this is the biggest disconnect between users and IT people. The typical IT technician sees themselves as part of the IT infrastructure and not as a service provider for end users.
So, choose IT people who understand their job is to ensure that technology works and end users can use it. And when something is broken, a user cannot do his or her job. So, the priority should be on getting users up and running as soon as possible.
This one characteristic in your IT team will make the difference between a great IT experience and lots of frustration. Of course, IT people also need to have the technical skills and experience to do the job. However, it is much easier to find IT people with the right technical skills than technicians who truly care about end users.
Choosing the right IT team to build and support your IT infrastructure will allow you to remain focused on the all the many other things required to make your life sciences company successful.
The Skyriver IT Guarantee
Skyriver IT is so confident that you will be delighted with our frustration-free IT Services, we guarantee your satisfaction. If after 3 months of working with Skyriver IT, you are not absolutely delighted with the service, we will help you find a new IT services company and pay for your first month of service.
If you would like to discuss how we can help make your IT frustration free, please contact us.