Not many people get excited about defining roles and responsibilities, but is a very important topic when it comes to educating users. To facilitate end user productivity, users need to be educated about how your company’s IT infrastructure works as well as specific software packages they need to do their job. In addition, it is important that they understand IT security protocols and procedures that are in place to protect your organization.
The breakdown in many organizations is that everyone thinks someone else is providing user education and no one takes responsibility for it. This can be solved by defining roles and responsibilities. Some things are best taught by a user’s manager. Other topics should be covered by the IT team.
Some of the topics that should be covered include:
- Accessing shared files
- Security protocols
- Remote access
- Software training
The important thing is for company leaders to sit down with managers and the IT team to ensures that the roles and responsibilities for user training are clearly defined. Proper training for end users is a key component of facilitating user productivity.
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