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Right Feature Set... Wrong Technology

11/23/2021
|
10 mins read
written by
Dhoof Mohamed

Have you ever made a technology purchase that did not go as planned? In many cases, small and medium-size businesses buy based on a feature set, but end up with a solution that does not work for them. This is because the technology is not appropriate for their needs.

For example, a new client came to Skyriver IT with a phone system problem. After just two weeks of using a new VOIP phone system (voice over internet), they realized they had made a mistake. While they had been seduced by the cool feature set -- voicemail access from multiple devices, SalesForce integration, etc. --  and low upfront costs, they had not considered the underlying technology which often had lower call quality.

For a company that makes hundreds of calls per day, call quality is critical to business success. Even if just 5% of calls have echoes or static, that amounts to 15-20 calls per day. After 2 weeks of suffering from low call quality, this company engaged Skyriver IT to find a solution that met all of their needs. While it lacked some of the cool features of VOIP, Skyriver IT recommended a phone system with the underlying technology that would ensure excellent call quality.

Whether it’s a phone system, CRM, ERP or any other technology solution, it is important to ensure you are getting the right technology and not just the right feature set. And many salespeople are focused on closing the sale, and not the after-sale experience. So, it often makes sense to work with a third-party IT service provider, who is not making any commission, to help you choose a robust technology solution that meets your needs.

The Skyriver IT Guarantee

Skyriver IT is so confident that you will be delighted with our frustration-free IT Services, we guarantee your satisfaction. If after 3 months of working with Skyriver IT, you are not absolutely delighted with the service, we will help you find a new IT services company and pay for your first month of service.

If you would like to discuss how we can help make your IT frustration free, please contact us.

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