After on-boarding a new client recently, he commented on how smooth the process was. As we talked further about it, it made me aware that a lot of companies that are unhappy with their current IT solution choose to “put up with it” rather than seeking a better solution.
Why would a company put up with mediocre IT support? They think the cost of switching is too high. So, I wanted to address the myths around the two biggest reasons.
1) The process of switching IT providers will be time consuming and annoying
As long as you choose an IT service provider with a well-defined on-boarding process, then the transition process goes quickly and smoothly. They have a clear process for understanding your network, servers and workstations, so that nothing falls through the cracks.
2) Not sure a new IT provider is going to be any better
With a little due diligence on your part, you can find a provider that better meets your needs. You should speak to current clients, meet at least one technician (not just the salesperson), and understand their on-boarding process.
What is the reward for finding a good IT provider?
Well, the client I mentioned at the beginning of my email is amazed at the difference. While he is paying a little more to use Skyriver IT services over the consultant he was using previously, he cannot believe the difference in service. As the CEO of a 20 person firm, he had been spending a lot of time on IT and there were regular problems. He was concerned about company morale.
With Skyriver IT, he now has experts running his IT infrastructure and he does not have to think about it. He can now focus more on growing his business, because he has the right IT team taking care of his IT infrastructure.
The Skyriver IT Guarantee
Skyriver IT is so confident that you will be delighted with our frustration-free IT Services, we guarantee your satisfaction. If after 3 months of working with Skyriver IT, you are not absolutely delighted with the service, we will help you find a new IT services company and pay for your first month of service.
If you would like to discuss how we can help make your IT frustration free, please contact us.