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Is Switching IT Service Providers Really Worth the Effort?

11/23/2021
|
10 mins read
written by
Dhoof Mohamed

Are you happy with your current IT solution? We talk with many companies that are not happy with their IT situation, but are not willing to make a change. Why? They think switching is hard and unlikely to make a big difference.
While no IT solution is going to be perfect, businesses should expect more from their IT teams. And, switching is not as hard as you think. Here are a few reasons you might want to at least consider switching:

1) A good onboarding process makes it easy to move to a new provider
If you choose an IT service provider with a good onboarding process, the transition process goes quickly and smoothly. They take the time to map out your network, servers, workstations, and user access, so they fully understand your IT infrastructure. You often end up with a better understanding and documentation of your IT infrastructure than you would have if you stay with the IT team who “knows” your network.

2) IT has a big impact on your business

Business executives often spend a lot of time dealing with IT issues. And IT is becoming an ever bigger part of how your team works. So, if you have an effective and proactive IT team that takes IT concerns off your plate and keeps users productive, your business runs more smoothly. Plus, a supportive IT environment can positively impact your culture.

3) There is a big difference between mediocre and excellent IT service

With a little due diligence, you can find an IT team that provides the level of service you are looking for. To find the right one for you, speak to an IT service provider’s current clients, meet at least one technician (not just the salesperson), and understand their IT onboarding process. Improved service can really make a difference to running your business. Here is how one of our clients expressed it:

“Our technology is in a far better place than it has ever been thanks to your efforts. We are able to think ahead instead of just covering the day-to-day of our technology. We are fortunate to have your firm as our service provider.”

-COO at Lavine, Lofgren, Morris & Engelberg, LLP

So, don’t put up with mediocre or poor IT support. It is far too important for your organization. Switching IT service providers is not as hard as you may think and can really benefit your organization.

Want to Understand the Switching Process in More Detail?

If you are thinking about switching IT service providers, but are not sure if it is worth it, let’s talk. We can explain the process to you and let you know what some of the challenges might be for your specific situation. Contact us to schedule a time to talk.

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