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Do You Really Trust Your IT Support Team?

10 mins read
written by
Dhoof Mohamed

Do you trust your IT Support Team? If you or someone you love has a serious medical condition, you want to work with a doctor you trust. Why? Because there is a lot of information to understand, such as different test results and treatment options, plus there are personal factors to consider. Basically, it‘s complex. While IT is (typically) not life threatening, it is no less complex.

And just like most people do not want to become a medical expert, most business leaders do not want to become an IT expert. And yet, you still need to understand the costs and risks associated with your IT infrastructure, so you can make educated decisions. That is why you need an IT person who you trust to give you an honest assessment of your IT situation based on your company’s needs and tolerance for risk. One important way to increase trust is through clear communication.

Whether your IT person is internal or outsourced, you want someone who can communicate clearly and in terms you (a non-technical person) can understand. How do you find IT people who can communicate clearly? If you are working with an IT services company, choose one that trains team members on customer service and communication. For internal IT people, training on project management and communication skills can be invaluable for your company.

At Skyriver IT, we hire engineers who are naturally good communicators. Then, we invest a lot of time and effort in helping our engineers develop their customer service and project management skills. Our goal is to ensure that clients have a consistently positive experience with every IT support interaction.

About Skyriver IT
Skyriver IT delivers frustration-free IT. We provide small and midsize companies with the information they need to make better IT and business decisions. If you would like to discuss how we can help make your IT frustration free, contact us today.

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