big city
Please be aware that someone is posing as a Skyriver IT recruiter. If you would like to apply, please go to the careers page on our website
Skyriver IT logotype.
support iconPhone Icon

A Frequently Overlooked Responsibility

10 mins read
written by
Dhoof Mohamed

In your organization, who is responsible for user education? In our experience, this is one of the most commonly overlooked responsibilities in IT management. Everyone thinks someone else is providing user education and no one owns the task.

When users are educated on the specific software packages they need to do their jobs and more generally about how your company’s IT infrastructure works, it increases productivity and empowers users. Security is also enhanced when users understand  IT security protocols and procedures that protect an organization.

How do you make sure users are educated about software and the IT infrastructure? Get clear on  the roles and responsibilities for user education. Some topics, such as software specific to the job, are best taught by a user’s manager. More general IT topics, such as protocols and procedures, can be covered by the IT team.

The important thing is for business executives to take the time to ensure that roles and responsibilities around user education are clearly defined for the IT team and business managers. The business benefits when users get proper training because it increases productivity and empowerment.

Improving the End User Experience

Skyriver IT is focused on improving each user’s experience so users can stay focused on their jobs. If you would like to learn more about how we can help you improve your users’ experiences with IT, please contact us to schedule a time to talk.

Ready to learn how we can help?
KGC Technologies, LLC D/B/A Skyriver IT meets ADA website standards according to Web Content Accessibility Guidelines (WCAG)
By using this website, you agree to our use of cookies. We use cookies to provide you with a great experience and to help our website run effectively.