When you report an issue to your IT team, do you ever need to follow up to make sure it gets resolved? I have found this problem is common to most users. It has even gotten to the point that many users don’t even think of it as a problem. They think that is how you get IT issues resolved.
This is a serious problem! Every time users have to follow up on an IT issue they are losing productivity, which is in addition to the productivity lost from the original IT problem. So, what is the solution?
Having and using a ticketing system allows your IT team to log and track all reported issues. And while it is a boring topic for managers, it makes a huge difference in your IT team’s service level (when it is used properly). Accurately logging tickets and making sure they are resolved in a timely manner ensures your users remain as productive as possible.
So whether you have an internal or outsourced IT team, be sure they are actively using a ticket system that ensures user issues are recorded and resolved quickly.
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