• Help Desk – San Diego based level 1 point of contact for user support and issue resolution.

  • Level 2 Engineering – Support of servers and networks, assistance with help desk escalations.

  • Network Operations Center – Monitor and maintains optimal network operations across a variety of platforms.

  • Projects – Management of software development, hardware installations, network upgrades, virtualization rollouts and data management.

Industry Secrets

What is “artificial stickiness”? Skyriver IT CEO Rudy Michelon lifts up the hood on Managed Service Provider industry secrets.


Networking Assistance

  • Design and set up networks for upgrades or new infrastructure buildouts.
  • Single office environment
  • Connectivity across multiple offices around the globe
  • Switches, Routers and firewalls
  • Apply appropriate technologies, to meet reliability, security, and sizing needs of each client.

Storage, Servers, and Virtualization Options

  • Build virtualized environments on various platforms with multiple hosts using a high availability setup.
  • Migrate client servers from physical servers to virtual platforms, such as VMware and Hyper-V.
  • Set up storage area network leveraging tiered storage using various transport technologies.

Backup and Disaster Recovery Services

  • Help clients understand their needs for backups and disaster recovery.
  • Design solutions based on client’s internal needs, any regulatory requirements, and best practices.
  • Match technologies to the client’s environment.
  • Deliver onsite and offsite solutions.

Physical and Cloud Email Migration Assistance

  • Email migration from physical to cloud providers, including Intermedia, Office 365, Gmail and others.
  • Strong documentation and processes for a smooth transition for end users.

Wi-Fi Setup Assistance

  • Build corporate and guest Wi-Fi networks using multiple vendors and solution providers.
  • Segregate networks to improve security.
  • Heat maps and wireless coverage assessments to determine where equipment should be placed.

Customized Security Solutions

  • Data encryption using multiple platforms
  • Dual factor authentication
  • Mobile device management
  • Security consulting
  • Content filtering
  • Intrusion detection and prevention systems
  • End-user education
  • Physical security products such as video surveillance, access control and alarm systems.

Assistance with Corporate Moves

  • Manage multiple vendors, such as internet service providers, telephony and cabling, to ensure a frustration-free experience on the IT side of a move.
  • Technical floor plan design such as placement of cables, power, and conference room equipment.

Structured Cabling Installations

  • Design, service, installation and maintenance of telecommunication wiring, computer network cabling, fiber optic cabling and Cable TV/Satellite cabling.
  • Cutover service assistance to new or existing phone systems.
  • Improve productivity, reduce costs and increase flexibility with a properly implemented cabling solution.

Audiovisual Equipment Options

  • We provide web streaming, live broadcast and video conferencing options.
  • Implementation and maintenance of sound, video, display and projection systems.
  • Pattern balancing from audio to microphone to prevent sound interruption.

Management of Virtual and Cloud Environments

  • We work with and support multiple cloud providers for file sharing, emails, and application hosting.
  • Virtual desktop infrastructure (VDI) and virtual applications

Technology Upgrade Assistance

  • Migrate servers to virtualized environment
  • End-user technology workspace upgrades

Business Friendly IT Guidance

  • Jargon-free IT recommendations that take business priorities into account.
  • Clear differentiation of cost and benefit of possible solutions.
  • CIO view of business processes and areas for increasing productivity.

Remote Connectivity Support

  • We work with multiple technologies such as VPNs, remote desktops and virtualized applications, to help remote users get connected to the office.
  • Empower employees to remotely accomplish what needs to get done.

Phone Systems Support

  • Design, implementation, management and support of most current phone systems.
  • We interface directly with the service providers, so you don’t have to.
  • Secure voice, fax, text, audio, online and video conferencing
  • Procurement, installation and management of internet service providers.

Incident Response Management

  • Quick response to outages and other urgent issues.
  • Root cause analysis and outage investigations.

Audit Readiness and Audit Response

  • We help our clients prepare for technology audits for customers or regulating bodies.
  • Post audit remediation assistance.

Are you having IT challenges?
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