SOLUTIONS.

LEVELS OF SERVICE

  • Help Desk – San Diego based level 1 point of contact for user support and issue resolution.

  • Level 2 Engineering – Support of servers and networks, assistance with help desk escalations.

  • Network Operations Center – Monitor and maintains optimal network operations across a variety of platforms.

  • Projects – Management of software development, hardware installations, network upgrades, virtualization rollouts and data management.

Industry Secrets

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SPECIFIC CAPABILITIES

Networking Assistance

  • Design and set up networks for upgrades or new infrastructure buildouts.
  • Single office environment
  • Connectivity across multiple offices around the globe
  • Switches, Routers and firewalls
  • Apply appropriate technologies, to meet reliability, security, and sizing needs of each client.

Storage, Servers, and Virtualization Options

  • Build virtualized environments on various platforms with multiple hosts using a high availability setup.
  • Migrate client servers from physical servers to virtual platforms, such as VMware and Hyper-V.
  • Set up storage area network leveraging tiered storage using various transport technologies.

Backup and Disaster Recovery Services

  • Help clients understand their needs for backups and disaster recovery.
  • Design solutions based on client’s internal needs, any regulatory requirements, and best practices.
  • Match technologies to the client’s environment.
  • Deliver onsite and offsite solutions.

Physical and Cloud Email Migration Assistance

  • Email migration from physical to cloud providers, including Intermedia, Office 365, Gmail and others.
  • Strong documentation and processes for a smooth transition for end users.

Wi-Fi Setup Assistance

  • Build corporate and guest Wi-Fi networks using multiple vendors and solution providers.
  • Segregate networks to improve security.
  • Heat maps and wireless coverage assessments to determine where equipment should be placed.

Customized Security Solutions

  • Data encryption using multiple platforms
  • Dual factor authentication
  • Mobile device management
  • Security consulting
  • Content filtering
  • Intrusion detection and prevention systems
  • End-user education
  • Physical security products such as video surveillance, access control and alarm systems.

Assistance with Corporate Moves

  • Manage multiple vendors, such as internet service providers, telephony and cabling, to ensure a frustration-free experience on the IT side of a move.
  • Technical floor plan design such as placement of cables, power, and conference room equipment.

Structured Cabling Installations

  • Design, service, installation and maintenance of telecommunication wiring, computer network cabling, fiber optic cabling and Cable TV/Satellite cabling.
  • Cutover service assistance to new or existing phone systems.
  • Improve productivity, reduce costs and increase flexibility with a properly implemented cabling solution.

Audiovisual Equipment Options

  • We provide web streaming, live broadcast and video conferencing options.
  • Implementation and maintenance of sound, video, display and projection systems.
  • Pattern balancing from audio to microphone to prevent sound interruption.

Management of Virtual and Cloud Environments

  • We work with and support multiple cloud providers for file sharing, emails, and application hosting.
  • Virtual desktop infrastructure (VDI) and virtual applications

Technology Upgrade Assistance

  • Migrate servers to virtualized environment
  • End-user technology workspace upgrades

Business Friendly IT Guidance

  • Jargon-free IT recommendations that take business priorities into account.
  • Clear differentiation of cost and benefit of possible solutions.
  • CIO view of business processes and areas for increasing productivity.

Remote Connectivity Support

  • We work with multiple technologies such as VPNs, remote desktops and virtualized applications, to help remote users get connected to the office.
  • Empower employees to remotely accomplish what needs to get done.

Phone Systems Support

  • Design, implementation, management and support of most current phone systems.
  • We interface directly with the service providers, so you don’t have to.
  • Secure voice, fax, text, audio, online and video conferencing
  • Procurement, installation and management of internet service providers.

Incident Response Management

  • Quick response to outages and other urgent issues.
  • Root cause analysis and outage investigations.

Audit Readiness and Audit Response

  • We help our clients prepare for technology audits for customers or regulating bodies.
  • Post audit remediation assistance.

Are you having IT challenges?
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