Is your IT engineer really a trusted advisor, or a salesperson in disguise? Rather than training their IT engineers on providing better service and being a valuable resource for clients, many companies are training their IT engineers to sell more products and services.
This can create two problems:
1) Biased Information
Many IT services companies that act as resellers partner with specific company in each category. So when they are making a recommendation to you, they may be trying to fit you into the “box” that they offer. Sometimes, their “box” might be the right fit. Other times, it will give you a suboptimal solution.
2) Breach of Trust
With so much of your business relying on your IT infrastructure, it is important to be able to trust recommendations from your IT engineer. However, when one of their incentives is to sell you more equipment and software, you have to wonder how valid their recommendations are for hardware and software upgrades.
Therefore, whenever your IT engineer makes a hardware or software recommendation to you, be sure to find out whether they are a reseller or not. It just makes sense for you to understand whether they are making the recommendation as a trusted advisor or a salesperson.
At Skyriver IT, we do not resell any products or services, because we want to be trusted advisors to our clients — without any conflicting incentives. In addition, we put our effort into training our technicians to provide better customer service, not sell more.
The Skyriver IT Guarantee
Skyriver IT is so confident that you will be delighted with our frustration-free IT Services, we guarantee your satisfaction. If after 3 months of working with Skyriver IT, you are not absolutely delighted with the service, we will help you find a new IT services company and pay for your first month of service.
If you would like to discuss how we can help make your IT frustration free, please contact us.