Information technology is complex and getting more complicated every day as more things connect to each other. And you don’t want to be an expert, right? Ideally, you want someone to take care of it, so that it works, and you do not have to think about it. Because if it does not work, it can lead to a great deal of frustration and lost productivity.
What you really need is someone who is technically competent and who you can trust. Of course a referral is a great place to start in terms of trust. However to build and maintain trust, you need someone who can communicate clearly and in terms you (a non-technical person) can understand.
The challenge is that the IT industry attracts people who like working with systems and computers rather than dealing with people. In addition, most companies train IT people more in technology and just expect that they will be able to communicate with users. So what do you think happens when they are given roles where they need to communicate complex issues to non-technical people? It’s a recipe for frustration.
If you want your IT team to perform better, train them in service delivery and communications, not just technology. Of course, it’s good to have your team stay up-to-date on technology, but it is critical for their success to learn proper communication and service delivery skills.
Skyriver IT is Focused on Communication & Trust
Of course, we think there is an easier way to improve your communication with your IT Support people. Choose Skyriver IT — we have built our company around better communication with customers, so that we consistently build trust. Our technicians are trained on technical skills and customer service skills. We regularly have customers surprised with our technicians’ follow-up and communication skills.
The Skyriver IT Guarantee
Skyriver IT is so confident that you will be delighted with our frustration-free IT Services, we guarantee your satisfaction. If after 3 months of working with Skyriver IT, you are not absolutely delighted with the service, we will help you find a new IT services company and pay for your first month of service.
If you would like to discuss how we can help make your IT frustration free, please contact us.