One of the common problems we see at companies is user education. To empower users and enable productivity, users need to be educated on the specific software packages they need to do their jobs and more generally about how your company’s IT infrastructure works. In addition, they need to understand the IT security protocols and procedures that are in place to protect your organization. The breakdown in many organizations is that no one takes responsibility for user education.
Everyone thinks someone else is providing user education and no one owns the task. The easy way to solve this is to define the roles and responsibilities for user education. Some topics, such as software specific to the job, are best taught by a user’s manager. Other more general IT topics should usually be covered by the IT team.
Topics that should be covered include:
- Accessing shared files
- File storage
- Security protocols
- Remote access
- Mobile access and restrictions
- Software training
No matter who is responsible for educating users, the important thing is for business leaders to take the time to ensure that roles and responsibilities are clearly defined. Users need proper training to be as productive as possible.
Improving the User Experience
Skyriver IT is focused on improving each user’s experience so users can stay focused on their jobs. If you would like to learn more about how we can help you improve your users’ experiences with IT, please contact us.