Since nearly all employees need technology to do their jobs, downtime can be expensive. And as more things move onto the network or into the cloud, any downtime is only getting more expensive. Yet many companies can take hours to get employees back online.
In my experience, the problem is the result of IT teams that have not adapted to the new reality of users needing to be “always on”. They are focused on IT systems rather than users. So if the server crashes, they get it up and running ASAP. Yet if a user is offline, they consider a 3-hour response time to be adequate. This a very expensive policy given the cost of talent in many companies.
IT teams should get users up and running as quickly as possible. Keeping employees up and running minimizes their frustration and maximizes their productivity. That is why it is worth spending a little more on 24×7 IT support. You save money in the long run, because your team stays more productive.
The Skyriver IT Guarantee
Skyriver IT is so confident that you will be delighted with our frustration-free IT Services, we guarantee your satisfaction. If after 3 months of working with Skyriver IT, you are not absolutely delighted with the service, we will help you find a new IT services company and pay for your first month of service.
If you would like to discuss how we can help make your IT frustration free, please contact us.