Have you ever been frustrated by your IT team’s lack of support or responsiveness? It can be the inability to solve a simple problem quickly, dragging their feet on something as easy as setting up a new user, or just telling you “it can’t be done” because they do not want to figure it out. Most of us have had this type of frustrating experience. And even worse, we often feel we cannot reprimand the IT team because they “hold the keys to the kingdom.”
As a user of IT services, I have had similar experiences. You see, my background is not in IT. As a VP of Operations and in other roles, I was the customer for IT providers. And what I experienced convinced me there was an opportunity for a better IT service provider.
So, I started Skyriver IT to provide professional IT services that remove the frustration from IT. And while we have a team of highly trained IT professionals, you can quickly see that it is run by someone who understands IT needs from a customer perspective. We are always working to give clients the best possible experience.
As part of that effort, we created a Clients Bill of Rights to make it clear to our clients what they can expect from Skyriver IT. If you would like to discuss how your company can get frustration-free IT, please feel free to leave a comment on this blog or call me at (858) 812-9322.
—Siyamak Khorrami, Director, Business Development at Skyriver IT