Some people question whether the extra cost of 24×7 IT phone support is worth it for their company. To understand the value, you need to compare it to standard 8am-6pm support that many IT service providers offer.
The additional cost of 24×7 IT phone support is typically around $5 per month per user for most companies. If people at your company exclusively work only normal business hours, then even this nominal cost may not be a good value. However, in today’s competitive environment, most companies have people regularly working outside of normal business hours.
It does not take many uses per year for it to demonstrate its value. For example, if a salesperson is preparing on Sunday night for a prospective client meeting on Monday morning and cannot print, he can get support to print his presentation in plenty of time before his meeting. Or, if the CFO is preparing some spreadsheets on Tuesday night for a meeting with bankers on Wednesday morning and Excel keeps crashing, she can get support to solve the problem so she can get back to crunching numbers.
While the around-the-clock support may seem like a bit of a luxury, it can keep your staff productive whenever they choose to work. And we don’t think that is really a luxury, it is just good business sense.
About Skyriver IT
Our goal at Skyriver IT is to deliver frustration-free IT. We provide small and midsize companies with the information needed to make better IT and business decisions. If you would like to discuss how we can help make your IT frustration free, please feel free call (858) 812-9322 or visit www.skyriverit.com