At life sciences companies, most employees need technology to do their jobs. And as more things move onto the network or into the cloud, being offline means that your employee cannot be productive. And yet, in talking with a number of life sciences companies, I have found that when a user has a problem, it can take hours for them to get back online.
The problem is that many IT people have not adapted to the new reality of users needing to be “always on”. They are focused on IT systems much more than individual users. When the server crashes, they get it up and running ASAP. However when a user has a problem, they promise to get back to them within 3 hours. Given the cost of talent in the life sciences, this a very expensive policy.
Personally, I believe that IT teams need to get users up and running as quickly as possible. Keeping well-paid employees up and running minimizes their frustration and maximizes their productivity. Even if you spend a little more on 24×7 IT support, it saves you money in the long run because your team stays more productive.
The Skyriver IT Guarantee
Skyriver IT is so confident that you will be delighted with our frustration-free IT Services, we guarantee your satisfaction. If after 3 months of working with Skyriver IT, you are not absolutely delighted with the service, we will help you find a new IT services company and pay for your first month of service.
If you would like to discuss how we can help make your IT frustration free, please contact us.