Have you experienced IT finger pointing? I know that I have (before launching Skyriver IT). In one instance, the IT people told me the network was slow because the ISP was not providing the promised bandwidth. The ISP said that the network was slow because it was not configured correctly. Regardless of where the problem was, the users were the ones that suffered. And, it would have likely only taken one call between the IT people and the ISP to solve the problem.
Why does this happen? In my experience, this happens because IT technicians believe that their job is to support the IT infrastructure, not the users. For many IT people, they believe that as long as they can show that the systems are working, they are doing their job properly.
However, that does not work for business managers. When a problem “falls through the cracks,” business managers are often the ones left trying to bridge the gap between the IT team and the service provider or software vendor. That is just not acceptable in today’s fast moving, tech focused business environment.
To solve this problem, business managers need to hold their IT team accountable for user uptime and satisfaction, not system uptime. This quickly changes an IT technician’s focus from the systems to the users. However, not all IT people will readily make the shift. But to keep your sanity, you need an IT team that takes ownership for your users’ uptime and not just system uptime.
That is the approach Skyriver IT takes to serving clients. Our IT team is held accountable for user uptime, including working with service providers and software vendors to solve any IT problems — no matter where the problem originated. That is one of the reasons we can offer clients Frustration-Free IT Services.
The Skyriver IT Guarantee
Skyriver IT is so confident that you will be delighted with our frustration-free IT Services, we guarantee your satisfaction. If after 3 months of working with Skyriver IT, you are not absolutely delighted with the service, we will help you find a new IT services company and pay for your first month of service.
If you would like to discuss how we can help make your IT frustration free, please contact us.