On the surface, that may seem like a strange question. Company culture is all about values and the atmosphere of the company, right? So is your company culture about suffering through to get the results you want, or about empowering and supporting employees so they can deliver their best work?
In many companies users think of IT support as something they have to “deal with” whenever they have an IT issue. That makes them feel frustrated and unappreciated — not the right ingredients for a good culture.
If your IT team delivers great service, users avoid frustration around IT. Users focus on getting their job done and rely on the IT team to keep them productive rather than looking for ways to work around them.
In talking with executives who have worked at companies with both good and bad IT support, they say that the difference in culture was significant. So if you want to improve your company’s culture, take a look at your IT support. It can be a great first step towards building a great company culture.
Better IT Support, Better Company Culture
Skyriver IT focuses on providing a great user experience for IT. That can create a more supportive company culture and increases employee productivity. If you would like to learn more about how we can improve company culture through better IT support, please contact us.