Last month, American Airlines’ fleet was grounded for several hours and over 400 flights cancelled due to a computer system problem. That led to an incredible amount of customer frustration and extra expenses for the company. While the exact problem was never explained, it is reasonable to assume that the problem came about because American Airlines was not proactive enough with their IT infrastructure.
So, how proactive is your company with your IT systems? Even though your computer system going down would be less costly and embarrassing than American Airlines, it could still be expensive and cost you potential new or existing customers.
Here are a few steps you can take to reduce the likelihood of having significant downtime:
- Update your software programs and operating systems regularly to minimize the risk from bugs and protect against known security vulnerabilities.
- Use server virtualization to eliminate or reduce any downtime.
- Have a clear backup strategy, ensure all machines are getting backed up regularly, and test that the backups have the data you expect them to.
- Ensure you have a proper firewall setup to make it harder for hackers to hack your computers and servers.
A little investment on the IT front can pay healthy dividends by keeping your computer systems up and running.
About Skyriver IT
Skyriver IT delivers frustration-free IT for small and midsize businesses with Managed IT and Outsourced CIO Services. If you would like to discuss how we can help make your IT frustration free, please contact us.