Do you expect your technology to work reliably 100% of the time? The problem is that technology relies on the interaction between multiple complicated systems and there are a lot of points of possible failure. So, users should expect that things may not work occasionally.
Sending and receiving email is a good example. It works really well 99.9% of the time. However, just like the US Postal Service can occasionally delay or lose a letter, your email can get delayed or lost. So if you send an important email, ask the recipient to confirm receipt or follow up with a phone call.
While there is a big push to make technology more intuitive for users, the technology supporting this simplicity is getting more complex. Cloud computing demonstrates this well. It simplifies your life by making files available virtually anywhere. However, there are a lot of things that need to work properly for cloud computing to work, such as the cloud servers, the internet connection at the hosting facility, your internet connection, your local network, and your local device. Any one of these things could be a point of failure or a bottleneck. When files are just on your local computer, it is only the computer you are counting on.
Even though new technologies can simplify our lives and improve productivity, it’s important to have realistic expectations for these technologies. Not everything is going to work perfectly all of the time (does anything?). If we have appropriate expectations for technology, we are better prepared when something does not work as expected.
The Skyriver IT Guarantee
Skyriver IT is so confident that you will be delighted with our frustration-free IT Services, we guarantee your satisfaction. If after 3 months of working with Skyriver IT, you are not absolutely delighted with the service, we will help you find a new IT services company and pay for your first month of service.
If you would like to discuss how we can help make your IT frustration free, please contact us.