It’s fun to have the latest smart phone or the newest iPad, isn’t it? While we can argue that some features increase our productivity, it is mostly the draw of the ‘latest and greatest’ that motivates us to buy. While this can be great for our personal gadgets, it can be expensive and unproductive to choose the latest and greatest technology for our businesses.
For example, a client (before they were a Skyriver IT client) had chosen a new VOIP phone system, which uses voice over internet technology. After just two weeks, they realized they had made a mistake. While they had been seduced by the cool feature set — voicemail access from multiple devices, SalesForce integration, etc. — and low upfront costs, they had not considered the impact of low call quality.
For a company that makes hundreds of calls per day, call quality is critical to business success. Even if just 5% of calls had low quality, such as echoes or static, that amounted to around 20 calls per day. After 2 weeks of suffering from low call quality, this company engaged Skyriver IT to help them find a solution that met their needs. While it lacked some of the cool features of VOIP, Skyriver IT recommended a “lower tech” phone system that would ensure consistent call quality and help them communicate clearly with customers.
That is why most companies should stick with ‘tried and true’ technology solutions, unless there is a very strong economic case for moving to a more innovative solution. You will get more value from your IT spend and significantly reduce your hassles.
About Skyriver IT
Our goal at Skyriver IT is to deliver frustration-free IT. We provide small and midsize companies with the information needed to make better IT and business decisions. If you would like to discuss how we can help you make smarter IT investments, call (858) 812-9322 or visit www.SkyriverIT.com