Have you ever thought about how your IT support and infrastructure impacts company culture? They are more connected that you might think. Your company culture is based on your values and the atmosphere of the company. So which sounds like the culture you want to provide: “employees suffer through to get results” or “employees are empowered and supported so they can deliver their best work”?
For many employees, IT support and the related infrastructure is something they have to “deal with” or attempt to work around. IT does not enable users in this type of culture, and it makes them feel frustrated and unappreciated.
When an IT team delivers great service and provide the right tools to enable users, your team can focus on getting their jobs done and deliver their best work. Users feel appreciated, because the IT team and infrastructure is there to to keep them productive. [Read more…]