Do you trust your IT team? It may sound like an unusual question, but it’s actually really important. Unlike other areas of a business, like marketing and operations, it can be hard to see whether IT is delivering results.
A good IT team makes you question what they are doing (unless they provide regular reports). They keep your network up and running, provide proactive security and plan ahead so there are no bottlenecks or problems. Everything runs smoothly and there are few or no fires to put out.
So, what does that have to do with trust? A lot! Without being able to measure the results of their work, and not knowing if there are any problems for a long time after the work is done, you need someone who is technically competent and who you can trust. If you don’t trust them, you cannot be confident in their recommendations.
That brings us to the question: how do you build trust? Yes, you can get a referral to an IT professional or company, and that is a great place to start. However, to maintain and deepen the trust, you need someone who delivers consistently and communicates in terms you (a non-technical person) can understand. [Read more…]