Archives for June 2016
Are you using software as a service (SaaS), also called cloud services? Many companies move to SaaS solutions because the total costs are lower and they take a lot of work off of your IT team’s plate. It can be a great solution. The problem that is many companies overlook the risks associated with SaaS solutions.
For example, some companies that provided SaaS have shut down due to financial problems. And at least one respectable SaaS provider has shut down after a severe hacking incident. When that happens, companies can and do lose data that they thought was safe.
It’s important to be aware that using SaaS carries many of the same risks as other IT options — they are just transferred to a third party. That is why for SaaS, you should:
1) Research Your SaaS Provider
First, you need to understand how critical the data your provider will manage is for you. The more critical your data, the more important it is to choose an established, financially stable company. Then, check out the provider in detail. How long have they been in business? Are they financially stable? Are there any concerns about their ability to deliver over the long term? And while an SaaS provider like Salesforce.com is going to be more stable than a small CRM provider, remember that neither is bullet proof. Which brings us to point #2: [Read more…]
There is a threat from hackers to executives and senior managers that is growing. It’s called “whaling” and it is not spam. It is actually very targeted email where they know your name, title, company, and other names in the organization.
There are a few variations, but this is the one that we hear most often: The CFO or controller gets an email from the CEO and is told that he or she needs to wire money to a specific account before the end of the day. There is typically a reason for the urgency included in the email.
The hackers have spoofed the email (made it look like it was coming from someone who did not really send it) or in some cases have actually gotten access to the executive’s email. While we have all gotten used to communicating via email, it is worth the extra effort to confirm that any financial transactions are legitimate. [Read more…]
Do you trust the advice of a car salesperson? Then, should you trust the advice of a IT professional who has sales quotas? We think IT professionals should be trusted advisors as they are critical to helping companies build and maintain the right IT infrastructure. The problem is that many IT service providers resell products and services, and technicians have sales quotas or receive commissions on what they sell.
This can create biased recommendations and breach trust in two ways:
1) Limited Options
IT services providers that resell services or products look primarily to the options they resell to meet your needs. It’s like going into the Apple store looking for a computer. You can be sure they are only going to offer you Apple solutions, even if a Windows solution would better meet your needs. And, it could be the right fit for you. Or, it could be a suboptimal solution. [Read more…]
Salespeople have a saying: “sell the sizzle, not the steak.” When selling IT, they often focus on all of the cool features of a new technology. The problem is that that the “steak” or underlying technology may not be a good fit for your business.
We have seen quite a few companies that were sold on the cool features and lower costs offered by a Voice over IP (VoIP) calling solution. It offers call following, soft dialing from your computer, voicemail to text and more. However, the call quality is less consistent than a fixed phone line due to many factors that often aren’t considered (bandwidth, configurations, etc.). [Read more…]