One of the common problems we see at companies is user education. To empower users and enable productivity, users need to be educated on the specific software packages they need to do their jobs and more generally about how your company’s IT infrastructure works. In addition, they need to understand the IT security protocols and procedures that are in place to protect your organization. The breakdown in many organizations is that no one takes responsibility for user education.
Archives for January 2016
Email filters and security software (formerly known as anti-virus) do their best to protect computer users from scams, viruses and malware. However, they can not stop every dangerous email. That is why the biggest risk with email scams is the end user.
Some email scams are bound to get through the filters. It is even possible that hackers can get control of legitimate email addresses and use those for scams. So, you need to ensure that your users are on guard for scams.
Here are three steps you can take to minimize your risks.
1) Start with a healthy dose of skepticism
If you get an email from an address you do not recognize, do not open any attachments or follow any links. These are both ways that hackers can infect your computer. If you get a link or file from a known email address, you should still be skeptical if you were not expecting it. Hackers can get control of legitimate email addresses.
Your IT infrastructure can either be an impediment to reaching your goals for 2016 or it can be a strategic advantage. When you do not invest in the right IT infrastructure (or do not invest in it at all), it can slow down your whole team and create unnecessary frustration. Conversely, when you make the right IT investments, it can keep your team highly productive and happier: a strategic advantage for your business.
Here are 4 steps to turn your IT infrastructure into a strategic advantage:
1) Design IT goals based on your business goals
Look at how your business goals can be supported by IT. For example, if your goal is 30% revenue growth, can your current infrastructure (e.g. network, phone system) support that growth? Do you need to upgrade some part of your infrastructure? Are there IT tools that could help your team be more effective or keep you from having to hire as many new employees to support growth?
If you don’t have the skills in-house to translate business goals into IT goals, you may want to consider CIO services, where an outside expert comes in to help.
Is your business growing enough that you need to find more space? This is the time of year where many companies are considering their needs for the year. If you start looking at space, be sure to include your IT team. If you get IT’s input, you can avoid a lot of frustration and problems.
Internet options can be a big source of frustration when companies move to a new location. Some buildings in nice parts of San Diego have very limited, and not very fast, internet options. Also many companies don’t plan for the lead time that it takes to get an internet connection. It takes about 30 days to order a new internet connection even if the provider is in the building.