When companies are looking for an IT Service Provider, it can be challenging to identify the most important questions to ask. And if you don’t know the right questions to ask, you often miss an important factor for deciding which provider is right for your organization. So, here are the top 5 questions you should ask any IT Service Provider:
1) What is your typical response time for critical IT problems? What is the timeframe for “non-critical” problems? For some organizations, it is important to get help immediately regardless of how critical a problem is. Others are more comfortable with a 2-hour to 24-hour response time. Also, be clear about whether they provide assistance during nights and weekends, and understand what constitutes “critical” versus “non-critical”. It is best to understand the difference upfront and not when you have a problem.