There are a lot of things you need to spend time on when running a life sciences company: developing the right product, raising money, protecting IP, putting together the right scientific team, and so much more. IT infrastructure does not need to be one of those things. Of course, you need good IT infrastructure to support your company. You just need to find an IT team that can provide the proper support, so you can remain focused on the other parts of growing the company.
Choose IT People Who Truly Caring About Users
Far too many IT people care more about technology than end users. Having researched the industry and talked to many companies about their pain around IT, I think this is the biggest disconnect between users and IT people. The typical IT technician sees themselves as part of the IT infrastructure and not as a service provider for end users.